How We Handle Your Order

We are committed to getting your items to you as smoothly and quickly as possible. Please read on to understand exactly what to expect after you place an order with Elgatto.

  • Order Processing Window
    Once your order is placed, our warehouse team swings into action. We require 1 to 2 business days to pick, carefully pack, and prepare your shipment. Orders received after 12:00 PM CT on Friday, or over the weekend, will begin processing on the following Monday. Please note that during major holidays or promotional events, this processing window may extend slightly, and any changes will be prominently posted at the top of this page.
  • Where We Ship
    Currently, we ship exclusively to addresses within the continental United States (the 48 contiguous states and the District of Columbia). We do not process shipments to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, or international destinations at this time.
  • Shipping Carriers & Methods
    To ensure your package arrives in the fastest, most reliable manner, we partner with a network of leading national carriers. Based on the size, weight, and destination of your order, our system will intelligently select the optimal carrier from our trusted partners, which typically include FedEx, UPS, and USPS (United States Postal Service). The specific carrier assigned to your order will be clearly communicated in your shipping confirmation email.
  • Transit Time
    Once your package leaves our facility, you can expect delivery within 3 to 5 business days. This estimate applies to standard ground shipping. Business days are Monday through Friday, excluding federal holidays.
  • Shipping Costs
    We are pleased to offer completely free standard shipping on all orders, no matter the size, weight, or order value. There is no minimum purchase required, and you will never be surprised with a shipping charge at checkout. The price you see is the price you pay.
  • Tracking Your Package
    The moment your shipping label is generated, we’ll send an email to the address you provided at checkout. This email will contain your unique tracking number and a direct link to the carrier’s tracking portal, allowing you to follow your package’s journey from our door to yours in near real-time.
  • If Your Shipment Is Delayed or Lost
    While we work with the most reliable carriers, unforeseen circumstances like extreme weather can occasionally cause delays. If your package hasn’t arrived within 7 business days of shipping, please contact our support team immediately at info@elgatto.it.com. We will open an investigation with the carrier on your behalf and work tirelessly to resolve the issue, up to and including sending a replacement or processing a full refund if the package is declared lost.