We want you to shop with absolute confidence. If you’re not completely happy with your purchase for any reason, our straightforward 30-day return process is designed to make things right.

1. The 30-Day Return Window
You have 30 calendar days from the date of delivery to initiate a return. The date your tracking information marks the package as “Delivered” is the official start of this period. After 30 calendar days, we are unfortunately unable to accept a return.

2. Eligible Return Conditions
To ensure a smooth and swift refund, all returned items must meet the following criteria. These conditions apply to both change-of-mind returns and quality-related returns:

  • Unused and Unworn: The item must be in its original, pristine condition and show no signs of use, installation, or wear.
  • Complete and Undamaged Packaging: All original packaging, including boxes, inner trays, protective covers, manuals, and any included accessories, must be returned intact and undamaged. Please do not write directly on the product box or use it as the shipping box.
  • Quality Issues on Arrival: If you received a defective, damaged, or incorrect item, it is fully covered. Please contact us immediately upon discovery so we can prioritize your case.

3. Return Shipping Costs: Absolutely Free
Elgatto provides a 100% free and frictionless returns experience.

  • For Any Reason: Whether you changed your mind or received a faulty item, we will issue a prepaid, trackable return shipping label at no cost to you.
  • No Restocking Fees: We do not charge any restocking or handling fees under any circumstances. We will refund the full purchase price of the item being returned.

4. How to Initiate a Return
Just send an email to info@elgatto.it.com with your order number and the reason for the return. Our customer service team, operating Monday through Friday, 9:00 AM to 6:00 PM CT, will respond with a prepaid return label and detailed instructions. All returns must be shipped back to our physical location at: Elgatto Returns, 5712 Annanadale Ln., Irondale, AL 35210-3401, United States.

5. The Refund Timeline
Your refund is processed the moment your return is in our hands. Here is the exact breakdown:

  • Inspection & Processing: Once the carrier confirms delivery at our return address, we will inspect the returned item within 1 to 2 business days to verify its condition. You will receive an email notifying you of the inspection result.
  • Refund Issuance: Upon approval, we will immediately process the refund back to your original payment method (Visa, MasterCard, or PayPal).
  • Bank Posting Time: While we release the funds instantly, it can take your bank or card issuer an additional 7 to 10 business days to post the credit to your account. This final timing is controlled entirely by your financial institution.