Contact Us

We are here to help. If you have any questions about your order, our policies, or our products, please reach out using one of the methods below. Our dedicated support team is ready to assist you.

• Customer Service Email
  info@elgatto.it.com
  This is the fastest way to reach us for any sales, support, or return inquiries. We monitor this inbox constantly during business hours.

• Phone
  +1 (256) 283-6896
  Speak directly with a member of our team.

• Our Physical Address
  5712 Annanadale Ln.
  Irondale, AL 35210-3401
  United States
  Please note this is our corporate and returns processing facility. Visits are strictly by prior appointment only. For all returns, please initiate the process via email to receive a prepaid shipping label.

• Business Hours
  Our team is available:
  Monday – Friday
  9:00 AM – 6:00 PM Central Time (CT)
  We are closed on all U.S. federal holidays. Any messages received outside of these hours will be treated as a priority on the next business morning.